Once your order has been processed, standard shipped orders within the U.S may take up to 3 business days for your order to arrive. After your order has been processed, you will receive a shipping notification email.

Order Status Tracking Link:

Your shipping notification email includes an order tracking link. This link is automatically updated and provides you with the latest status information for each item.

Processing Times:

Processing times are in addition to the estimated delivery times and may vary, particularly during busy periods. Refer to [How Long Does Delivery Take] for more details.

Shipping & Tracking Information:

• Customs Handling: Orders may be delayed due to customs processing, especially for international shipments. For more information on customs and import taxes, see: Shipping & Returns
• Shipment Delays: During busy periods such as holidays, delays may occur.
• Tracking Information Not Updating: After your order ships, you will receive a shipping notification email containing your order details and tracking link. Occasionally, tracking details may take up to 24 business hours for the information to be updated by our carrier. If the item appears to be lost, please contact us for assistance.
• Multiple Shipments: If you're missing an item, check the order packing slip you received. You may receive items in multiple shipments. Special order items ship from a third-party vendor and may take 4-6 weeks to ship. Please check your shipping notification email for the order details.

Need to make changes or cancel your order? We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed. Please contact the Sphere Shop Support team promptly for assistance.

If your order has been processed, the team will provide you with information about how to return your order. Please refer to the return instructions here, Return Policy.

How to Make Changes to Your Order:

Given the quick processing times, changes may only be made if the order has not yet been sent to the warehouse for processing.

• Shipping Address Changes: It may be possible to change the shipping address if the order has not yet been processed for shipping.
• Item Amendments: We may be able to remove items from your order; however, changes in size or color are not possible. Please contact our support team immediately if you need to make these adjustments.

How to Cancel Your Order:

• Immediate Action Required: Orders can only be canceled shortly after placement. To request a cancellation, check the status of your order and contact our support team directly. The team will process your request as quickly as they can; it may not always be possible to catch the order processing.
• Pre-Orders: For pre-orders, cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase.

What if Changes/Cancellations Aren't Possible?

In such instances, please contact our customer support team for assistance with Return Policy and placing a new order.

Important Considerations:

• Customized Items: Personalized/Customized merchandise are non-returnable and non-refundable. Refer to our Return Policy for the exclusions.
• Pre-Orders: The delivery for preorder items depends on the production and shipping schedules. Cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase.
• Refunds: If your cancellation is successful, a refund will be issued to the original method of payment. Once processed, you will receive a refund for the returned item, which may take up to 5 business days to reflect on your bank statement.

Need Further Assistance?

Please contact us as quickly as possible. Due to our commitment to fast delivery, the window for making changes is very limited.

Processing times are in addition to estimated delivery times and can vary, especially during peak periods. Check processing times in the above section.

If your order is delayed or hasn't arrived as expected, please check your shipping notification email for your order tracking link. 

Please allow up to 24 business hours for the tracking information to be updated by our carrier. This automatically updates to give you the latest status information for each item.

Check Processing Times:

• Personalized / Customized Items: These special items require more time to produce. Please check the product details page for estimated processing times for personalized items.
• Pre-orders:  The delivery date for pre-order items may change depending on production and shipping schedules. The estimated timelines are provided on the product detail page.
• High Volume Periods: Delays may occur during high volume periods, such as holidays or sales events.

Missing Item:

• Multiple Items: If your order contains multiple items, it will be shipped once all items are available. Check your order tracking link included in your shipping notification email. It will automatically update, and you will be able to view the status of each item. Sometimes items are shipped separately. 

Lost or Missing Package:

Typically, packages will appear or be found within 24 hours of the estimated delivery time. However, sometimes problems do occur. Thank you for your patience and understanding.

• Customs Handling: Orders can be delayed due to customs processing, especially for international shipments. See here for more information on customs and import taxes: Customs and Taxes for International Orders Customs & International Orders.
• Shipment Delays: During busy periods such as holidays, delays may occur.
• Tracking Information Not Updating: Occasionally, tracking details are not updated until the item is scanned or registered at the next point in the journey. If the item appears to be lost, please contact our customer support team for assistance. Once reported, our support team will investigate the delay or missing order and provide you with an update. If the order is confirmed as lost, we will arrange for a replacement or a refund according to our Return Policy.

Your delivery will be shipped from the United States.

All international orders are shipped with duties and taxes unpaid. The recipient of these orders is responsible for all duties and taxes upon receipt.

To determine if there are additional charges, please check your country's customs and import policies.

How Do I Know if I’ll Have to Pay Import Taxes?

Customs charges and import taxes are imposed by the destination country in accordance with its customs policies. 

It's recommended to visit your country's customs policy website to determine if your order will incur additional charges.

If customs fees or import taxes apply, the carrier will inform you of the amount and how to pay. Once paid, the customs office will release the package.

What Happens if the Recipient Fails to Pay the Applicable Taxes?

Your country’s customs will hold the package until applicable fees are paid. If they are not paid, after a period of time, the package will be redirected back to the warehouse address.

*Please note that we cannot redirect or request the release of the package on your behalf. Additionally, there may be delays in the return process and consequently in the processing of any refunds. Once the package is received back at the warehouse, it will be processed as a return, as per our Return Policy.

We apologize for any inconvenience caused by the cancellation of your order. This could be due to one of the following reasons:

Payment Issues:

• Payment Processing Error: The payment method used could not be authorized. Please verify your payment details and try placing the order again or use an alternative payment method.
• Verification Problems: There may have been an issue verifying your payment information. Please contact your bank or payment provider for more information.

Billing and Shipping Information:

• Billing Information Mismatch: The billing information provided did not match the details on file with your payment provider. Please double-check your billing details and try placing the order again.
• Invalid Shipping Address: The shipping address provided was invalid and not recognized. Please verify the address and ensure it is correct before placing the order again.
• High Risk Order: The order could have been flagged as high risk by our system or the bank. For security reasons, these orders are automatically canceled.

Product Availability:

• Out of Stock: Occasionally errors can occur at the time of purchase, allowing an item to be purchased that is no longer available. Check the product page for updated availability or consider choosing an alternative product.
• Damaged Item: During the packing process, the item could be identified as being in a damaged condition.

Next Steps:

• Automatic Refund: You will automatically receive a refund. Depending on your bank, it may take a few days for the refund to appear on your payment method.
• Refund Release: Canceled orders may lead to temporary holds on the funds linked to your order. Kindly allow 5-10 business days for your bank to release this hold from your statement. If you haven't received your refund in your bank account after 10 business days, please contact us.
• Reorder: If the item is still available, please verify your payment, billing, and shipping details, and try placing the order again.

Thank you for your understanding and patience.